Kode Blog Digital product strategy, UX, and software delivery notes from Kode. https://kode.m9sh.com/blog?locale=en en Admin tooling is part of the customer experience Internal tools decide how fast the business can respond. Treat them as product surfaces, not back-office leftovers. Sat, 16 May 2026 06:29:07 +0000 https://kode.m9sh.com/blog/admin-tooling-is-part-of-the-customer-experience?locale=en https://kode.m9sh.com/blog/admin-tooling-is-part-of-the-customer-experience?locale=en Before redesigning an app, fix the buying path A redesign should move the business forward. Start with the moments that affect activation, confidence, and conversion. Sat, 16 May 2026 06:29:07 +0000 https://kode.m9sh.com/blog/before-redesigning-an-app-fix-the-buying-path?locale=en https://kode.m9sh.com/blog/before-redesigning-an-app-fix-the-buying-path?locale=en What makes a customer portal feel trustworthy? The strongest portals do more than expose data. They reduce anxiety, clarify status, and make the next action obvious. Sat, 16 May 2026 06:29:07 +0000 https://kode.m9sh.com/blog/what-makes-a-customer-portal-feel-trustworthy?locale=en https://kode.m9sh.com/blog/what-makes-a-customer-portal-feel-trustworthy?locale=en